We understand that plans change. This policy outlines the cancellation timelines, applicable charges, and refund procedures for all Prakriti Healthcare programmes and services.
Cancellations made 7+ days before commencement are eligible for a full refund less processing fees
Cancellations 2–6 days prior attract a cancellation charge; partial refund of remaining amount
No refunds are issued for cancellations within 48 hours or after commencement of treatment
At Prakriti Healthcare, our practitioners and support staff invest significant time in preparing personalised protocols for each patient. To ensure fairness and service sustainability, the following cancellation terms apply to all bookings:
To cancel: WhatsApp us at +91 8097846830 or email info@prakritihealthcare.in with your name, booking reference, and reason for cancellation. We will acknowledge within 24 business hours.
The following schedule applies to individual consultation bookings (Prakriti assessment, functional medicine consultation, specialist sessions, etc.):
| Cancellation Notice | Refund Amount | Deduction |
|---|---|---|
| 7 or more days before appointment | 90% Refund | 10% processing & administrative charge |
| 3–6 days before appointment | 50% Refund | 50% cancellation charge retained |
| 24–48 hours before appointment | 25% Refund | 75% cancellation charge retained |
| Less than 24 hours / No-show | No Refund | 100% of consultation fee is forfeited |
This schedule applies to structured wellness programmes such as the Prakriti Immersion, Panchakarma programmes, chronic disease management packages, and bundled multi-session plans:
| Cancellation Notice | Refund Amount | Conditions |
|---|---|---|
| 7+ days before commencement | 90% Refund | 10% administrative fee retained |
| 3–6 days before commencement | 60% Refund | 40% cancellation charge retained |
| 48 hours – 2 days before commencement | 30% Refund | 70% cancellation charge retained |
| Less than 48 hours before commencement | No Refund | Full programme fee is non-refundable |
| After commencement (any session attended) | No Refund | Attended sessions are non-refundable. Credit note for unused sessions may be considered at discretion |
Credit Note Option: For programme cancellations after commencement, we may, at our sole discretion, issue a credit note for unused sessions valid for 6 months. This is not guaranteed and will be assessed on a case-by-case basis.
The following are strictly non-refundable under all circumstances:
Important: Prakriti Healthcare does not offer cash refunds for any reason. All eligible refunds are processed exclusively to the original payment instrument (UPI, bank account, or card used at the time of booking).
We understand that medical and personal circumstances arise. Rescheduling is available as follows:
Rescheduling requests must be submitted via WhatsApp or email and are not considered confirmed until acknowledged by our team.
In the event that Prakriti Healthcare cancels or is unable to fulfil a confirmed booking due to:
We will offer the patient the choice of a full refund to the original payment method or a rescheduled appointment at no additional charge. We commit to communicating any such cancellations with as much advance notice as possible.
To initiate a cancellation and refund request:
For any refund-related queries or disputes, please contact our billing team at info@prakritihealthcare.in. We are committed to resolving all concerns fairly and promptly.
Reach out to us as soon as possible. Our team is available Monday to Saturday, 9 AM – 6 PM.